Customer Management Training Course

Course content

The course covers:

  • Understanding customer expectations
  • Dealing with conflict
  • Your respective roles
  • Communications
  • Measuring the relationship
  • Developing loyalty and trust
  • Capture and retention
  • Maximising customers’ perceived value

 

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Customer Management Training Courses

Who is it for

Customer facing individuals who need to enhance the skills they use to deal with customers.

Location

On site or by arrangement.