Customer Management Training Course

Course content

The course covers:

  • Understanding customer expectations
  • Dealing with conflict
  • Your respective roles
  • Communications
  • Measuring the relationship
  • Developing loyalty and trust
  • Capture and retention
  • Maximising customers’ perceived value


Book a business training course

Customer Management Training Courses

Who is it for

Customer facing individuals who need to enhance the skills they use to deal with customers.


On site or by arrangement.